How can we help?

Browse the shop, add to cart, and check out. You can sign in for faster checkout next time, or check out as a guest. We confirm every order by email.

If your order is still in pending or preparing status, call us at (212) 933-0082 and we'll catch it before it ships. Once it's handed to a carrier, return it after delivery instead.

From your orders. Shipped orders include a carrier and tracking number; local deliveries get a status update from us.

Three: local delivery to Washington Heights, Inwood, Harlem and Marble Hill (free on orders of $35+), pickup at our counter at 4211 Broadway, Suite 27 (ready in about an hour), or USPS / UPS shipping anywhere.

Local delivery is same-day on orders placed before 5pm. Pickup orders are ready in about an hour. Standard shipping is 3–5 business days; expedited options appear at checkout.

Yes, via USPS or UPS to any U.S. address. Choose “Ship” at checkout.

Use our secure refill page at /refills or call us at (212) 933-0082. We coordinate with your prescriber and insurance and call you when it's ready.

Yes. Use the transfer option on /refills or stop by the counter — we handle the call to your old pharmacy.

By design. Our online OTC store doesn't store any Protected Health Information — drug names, Rx numbers and prescriber details are never written to this site's database. How a refill request reaches the pharmacy is set out on our HIPAA Notice.

Unopened, in-date OTC products may be returned within 30 days for a refund of the product price. Opened OTC medicines and dispensed prescriptions cannot be returned — the returns page explains why, and lists the exceptions.

Email gwbpharmacy@gmail.com with your order number, or bring the item to the counter. We'll send return instructions — and a prepaid label if the return is our error.

Refunds post to your original payment method within 5–10 business days after we receive the return. There is no restocking fee.

Tell us within 7 days and we replace it or refund it in full, including shipping. You don't pay to send it back and you don't need the original packaging.

A full refund reverses the points that order earned and puts back any points you redeemed on it, so your balance ends up where it started.

No — guest checkout is fine. Creating an account saves your address book, payment methods, order history, and reward points.

Reset it here. You'll get an email with a link to set a new one.

Email gwbpharmacy@gmail.com from the address on your account and we'll process the deletion. We retain order records for tax and pharmacy-board recordkeeping per our Privacy Policy.

Visa, Mastercard, Amex, Discover, Apple Pay, and Google Pay through Stripe. Insurance is processed at the prescription counter, not on this site.

You get $5 in points just for joining, then about $1 back for every $10 you spend (10 points per $1; 100 points redeem as $1 at checkout). Prescriptions and co-pays don't earn points. Track and redeem from your loyalty page.